Paying your water bill in Lewistown is quick and convenient, with multiple options designed to suit your preferences. Whether you prefer to pay online, by phone, by mail, or in person, we’ve made it easy to manage your account. Explore the payment methods below to find the one that works best for you and stay on top of your bills with ease. For questions or assistance, our team is here to help

1. Online Payments

We have partnered with Payment Service Network (PSN) to offer secure online payment services. PSN maintains the highest level of security as required by the credit card industry.

How to Pay Online:

• Click the “Pay Water Bill” button above.​
• Register your account the first time; subsequent payments can be made in three easy steps.​
• View your balance and make payments online.​

Fees:

• A $1.00 fee is charged for checking/savings payments.​
• A 2.50% fee (plus $0.50 if the payment is less than $100) is applied to credit/debit card payments.​

Features:

• Pay immediately, schedule a payment, or set up Auto-Pay for the amount of your bill (Auto-Pay must be set up online).​
• Print receipts, view past payments, see the status of payments, and stop Auto-Pay online.

Note: For assistance with online payments, call PSN at 866-917-7368. For questions about your bill or service, contact the Water Department at (309) 547-4306.

2. Mobile Payments

Manage your water bill on the go with the PSN Payments app.​

How to Pay via Mobile:

• Download “PSN Payments” from the App Store or Google Play.​
• Create your payer profile online before using the app.​

3. Phone Payments

Make payments conveniently over the phone.​

How to Pay by Phone:

• Call toll-free 877-885-7968.​
• Have your bill handy to provide your customer account number.​

4. Mail-In Payments

Traditional mail-in payments are also accepted.​

How to Pay by Mail:

Send a check to:​
Lewistown Water Department
119 S. Adams St.
Lewistown, IL 61542

5. In-Person Payments

You can pay your water bill at several local banks.​

Authorized Payment Locations:

• Prairie State Bank & Trust​
  105 W. Lincoln St.
  Lewistown, IL 61542
• Ipava State Bank​
  1203 S. Main St.
  Lewistown, IL 61542
• MidAmerica National Bank​
  120 E. Washington St.
  Lewistown, IL 61542

Note: All past due payments must be paid at Lewistown City Hall between 8:00 a.m. – 4:00 p.m., Monday – Friday, excluding holidays

Direct Debit Payment Option

Simplify your bill payments with our Direct Debit option.​

How to Enroll:

• Complete the Direct Debit Authorization Form available here.​
• Submit the form along with a voided check to:​
  Lewistown Water Department
  119 S. Adams St.
  Lewistown, IL 61542

Benefits:

• Your monthly water bill payment is automatically deducted from your checking or savings account on the due date.​
• Avoid late fees and the hassle of manual payments.​

Note: Ensure sufficient funds are available in your account on the due date to prevent overdraft charges.

Additional Information

Billing Cycle:

• Bills are mailed on or before the 10th of each month
• Payments are due on the 25th of each month
• A penalty of ten percent will be added to all bills not paid by the due date.​

Past Due Accounts:

• Accounts past due are eligible for disconnection ten days after the original due date.​
• Reconnection requires full payment plus a reconnect fee of $20.00 for the first reconnection and $50.00 for subsequent reconnections.
• Past due payments must be made at City Hall.​

Opening and Closing Water Accounts:

• Renters:
  • Open accounts in person with a photo ID and a $100.00 deposit.
  • Upon closing, the deposit is applied to the final bill; any remaining balance is due within 60 days.
• Property Owners:
  • Open accounts in person with a photo ID; no deposit required.
  • Final bills are due within 60 days of account closure.

For any questions or assistance, please contact the Lewistown Water Department at (309) 547-4306.